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Shipping Policy
1. Shipping Methods & Service Flow
1
Domestic leg:
Seller ships goods to Zakupmarket’s warehouse.
2
Warehouse inspection & confirmation:
Goods inspected and photos taken, then notified to customer.
3
International leg:
After confirmation and payment, Zakupmarket arranges shipment via
logistic partners.
4
Customs & local delivery:
Shipment cleared by customs and delivered locally.
2. Transit Time & Delivery Estimate
- Domestic: 1–5 business days.
- International: 6–20 business days or longer, depending on destination and customs.
Force majeure, holidays, and customs may cause delays.
3. Freight Calculation & Payment
- International freight based on weight, volume, destination, method.
- Payment at order or upon warehouse confirmation.
- Discounts may apply under promotions.
4. Tracking & Status Updates
- Tracking number provided after international dispatch.
- Status updates at key stages: collection, exit, transit, customs, delivery.
Contact Zakupmarket if no updates for extended period.
5. Shipping Risk & Damage Compensation
- Domestic damage: Customer files claim after warehouse sign-in, Zakupmarket responsible.
- International damage: Logistics provider liable, Zakupmarket assists claim.
Force majeure losses not directly compensated by Zakupmarket.
6. Loss / Delay / Customs Issues
- Lost parcel: Contact Zakupmarket/logistics for investigation & claim.
- Customs retention/return: Customer must cooperate, may bear costs.
- Delays not caused by Zakupmarket: handled case-by-case.
7. Liability Limitation
Zakupmarket not liable for losses due to force majeure, incorrect
address, refusal, user changes, third-party issues.
8. Legal Compliance & Restricted Items
- Zakupmarket complies with both sending and destination countries’ laws.
- Prohibited: hazardous goods, drugs, tobacco, weapons, counterfeit items, etc.
Customer order = compliance commitment, liability on customer.
9. Duties, Taxes & Customs
- Duties, VAT, excise borne by recipient.
- Zakupmarket may provide customs docs, not pay taxes.
Failure to pay = parcel return/destruction, customer bears loss.
10. Inspection Scope & Limitations
- Scope: appearance, damage, stains, size, model. Color/size tolerance not included.
- Electronics: check appearance/accessories only, no power-on test.
- If no obvious issues, assumed confirmed with seller.
If unfit for transport, order marked for return advice.